Our Approach
Our Standards
Our Standards
It’s our responsibility to deliver great technology that respects the privacy and data security of our clients and their customers. We focus on the following four pillars:
Purpose
It starts with always having an understanding of what data is needed and how it will be used to deliver great social experiences.
Transparency
We provide clarity on when, where, and why data is being collected. Policies, prompts, and guardrails are built throughout our products to ensure data is used for the right reasons.
Choice
Providing the best service to customers means giving them a choice on how their information is used and shared.
Trust
We have exceptional standards on the protection and flow of data across systems.
Our Standards
Our Standards
Our Standards
Ralu follows industry best practices for privacy and data security.
Dedicated security team
Constant evaluation of Ralu’s infrastructure and processes, aligned with best practices and updated with proper protocols and procedures.
SOC 2 Type 2 compliance
Regular review and renewal to ensure that our cloud-based social platform is secure.
Protection
Access controls, authentication, firewalls, and vulnerability detection across systems and data centers that ensure high availability while providing state of the art physical and environmental protection.
Processes
Well-defined, managed methods and practices for incorporating security into all phases of our system life cycle.
Legal counsel
Verification that features and systems are compliant with privacy and consumer regulations.
Audits, testing, and reviews
Regular updates to policies and practices with fresh market intelligence, and enhancements to the security of our systems.
Stay Secure
Our Standards
Stay Secure
Security and control features are incorporated throughout our cloud-based solutions to help you protect your business and your customers.
Two-factor authentication
Ensures the right users are logging into your accounts.
Passcode protection
Verifies that no one besides your authorised staff can access your restaurant’s information such as your reservations and guestbook.
Customisable access controls
To grant access to the right features.
Credit card masking and vaulting
Through Stripe, you can keep credit or debit card account information secure, confidential, and PCI-compliant.
Vetted third-party partners
Ensures partners practice safe computing, abide by laws and regulations, and adhere to industry best standards around data privacy and security.